Archive for May, 2016

Three Reasons Why I Shared the Hilarious Chewbacca Laughing Mask Video

Chewbacca Mask Video Screenshot

If you’re anything like me, you laughed out loud with the delightful woman whose infectious laughter over a laughing Chewbacca mask broke records for Facebook Live Video views. If you haven’t seen it, here’s a link to the video on her Facebook page.

I decided to bump the post I’d planned to write this week because I think this viral phenomenon creates a great framework for talking about a few content marketing truths. Here are three reasons why I loved and shared this video:

1. She’s Real

Candace Payne didn’t put on airs, didn’t set up the perfect backdrop, and didn’t even prepare her script. She simply turned on the camera and acted like herself.

And it wasn’t manufactured authenticity, either. She was actually authentic. As I watched the video, I kept thinking to myself, She’s My People.

At the end of the day, this is what we all love. None of us likes to be manipulated into wanting something. As you consider your content marketing strategy, be careful to avoid a disingenuous tone.

2. She’s the Hero

Candace loves her Chewbacca mask. It makes her so happy that she can’t stop laughing! The Star Wars brand and Kohl’s (where she bought it) made her feel like a million bucks, and now I want one, too!

I know this is a simple B2C product example, but there’s still an important lesson we can draw from it, whether we’re targeting consumers or businesses:

When the story you tell about your brand builds on your customer as the hero, it’s infectious, and it changes the world around them.

That’s not something people quickly forget, and it’s much more likely that they’ll brag about your brand as a result.

Which brings me to my final point…

3. She’s a Fan

Candace was so excited about her Chewbacca mask that she couldn’t even wait to get home! She sat right there in her car, presumably in the Kohl’s parking lot, and shared her excitement with the world.

Like I said previously, her presence in the video made me feel like She’s My People.

Fans are made when you understand who your customer is and what makes them feel like they’re part of a bigger story. Candace is a Star Wars fan who shops at Kohl’s, and the laughing Chewbacca mask provided a memorable experience that she wanted to share with Her People.

Your brand may have many customers, but it’s Your People who become fans.

With one click or post, your fans can share a piece of content with Their People, and that network grows exponentially as it continues to be shared.

So give them something to share!

Content marketing that is real and not about you will find the right people and grow a solid fan base for your brand.

Use It or Lose It! How to Spend Your Marketing Budget Before the Fiscal Year Ends.

FYE - Thumbnail

Hey guess what… it’s nearly summer! Where has the time gone?! As a parent, I’ve been thinking about what the heck to do with my kids once school is out in June. I’m not a huge fan of becoming a cruise director to keep my kids entertained, but I’m definitely researching different activities to give them a bit of structure during the summer months.

For many of you, June also marks the end of your organization’s fiscal year. Do you know the future of your marketing budget?

I bring it up because if you leave money unspent at the end of the year, The Budget Decider might not let you roll it over to the next fiscal year.

Don’t let this happen to you!

Spend those remaining marketing dollars on an animated video that clearly explains what problem you solve for your customers!

We make it easy to get started.

I know you have a ton on your plate right now and can’t even THINK about taking on another project, but I just need ONE HOUR of your time to get started.

One hour! That’s all the time I need to draw the story out of you, and then the rest is up to me.

Don’t have a spare hour? No problem! Let’s brown bag it over a sandwich and a Google Hangout — I promise our time together will be both entertaining and inspiring, as all lunch hours should be (and I don’t mind if you talk with your mouth full).

Get the most bang for your buck.

An animated video is the best way to clearly explain what problem you solve for your customers. In fact:

  • A video on your homepage increases conversion by 20% or more.
  • An email that includes video has a 96% higher click-through rate.
  • 92% of people consuming video on mobile devices share videos with other people.

Tech advancements over the last few years make it seamless for consumers and business leaders alike to use video for research and decision-making on the products and services they’re looking for.

We create the engaging stories and narrative patterns that great products are built around – which makes your story stand out from all the rest.

So if you’re staring down the barrel of your fiscal year end, get started on a video now before your budget dollars are gone!

—— footnote ——
50 Must Know Stats About Video Marketing in 2016,, January 2016.

The Rejects


I love character design.  It’s the most fun part of the job next to crafting the action script.  It’s a great challenge to find the right design that the story (and client) wants, while keeping it fun and interesting for the audience.  Along the way a lot of iterations get tweaked, changed, dabbled with, or down right thrown out the digital door.  Here’s a little love to my “Rejects”.  Maybe they’ll find a home in another story?  :^)






The Ideal Work Week: A Creative Entrepreneur’s Guide to Conquering the World (while wearing pajamas)

I work from home and wake up most mornings with great optimism: The day is fresh! New! I’m going to be amazing! I’ll get so much done!

Then I look my calendar: It’s wide open! No appointments! This is great! I’ll get so much done today!

But that’s where it starts to break down.

As I dive into the day, I find that my to-do list is endless, my email is blowing up, and the document I opened for writing a post is completely empty… the cursor blinking, mocking me.

What started out as such a promising day with a great attitude and a clear schedule turned into a day stuck in the mud with my wheels spinning unproductively.

With such a blank slate to work with, where did I go wrong?

Don’t let the day overtake you.

As a creative and intuitive person, I tend toward the “do what feels good when the inspiration hits!” end of the productivity spectrum. Unfortunately, my clients and deadlines can’t simply wait around for that inspiration to show up, so I needed to put some rails on my day to keep myself on track, since I get clients from different sources, including with marketing services like KC SEO Agency Hundreds of Customers online.

I did this by creating a template of an ideal work week — or as I prefer to call it, my Best Week Ever! — which is a representation of how I’d spend my time if I had total control over my calendar (i.e. no sick kids, no project delays, and on-demand inspiration).


By creating my Best Week Ever, I take over my day instead of my day overtaking me! Here’s how you can do the same…

Divide your week into Maker versus Manager time.

There are two kinds of people in this world — those who do meetings, and those who hate meetings.

(Notice I didn’t mention anyone who likes meetings.)

Managers tend to schedule their time in 30 minute increments. They go from meeting to meeting, check tasks off their list, make phone calls, and evaluate the work of other people.

Makers tend to schedule themselves several hours at a time. These are the writers, coders, artists, and thinkers who need to dive down deep into a well of concentration, who need to find their groove.

To Makers, a 30 minute meeting means a lengthy commute up from that well of concentration, plus a lengthy commute back into it when the meeting is done. Makers can be quirky — we can’t just turn our focus on and off like Managers do. So when all is said and done, that 30 minute meeting may cost you a full 90 minutes of focused productivity!

When planning your Best Week Ever, block out chunks of time for focus work — like three to four hours. I prefer to do this first thing in the morning before I get distracted by shiny objects like email and Asana tasks. I literally schedule a repeating event titled, FOCUS WORK, and my team knows to schedule around that as much as possible.

On the flip side, shit still needs to get done, so make sure you schedule tasky time into your calendar as well. I have an hour a day where I focus on lead generation tasks, client project tasks, and even mundane things like filing and phone calls. Don’t neglect to schedule these into your calendar, otherwise they’ll take over your day!

Build margins into your schedule.

One thing I struggle with is constantly is feeling like I’m wasting my time. If I can’t check something off my list, was I productive? In some cases, yes!

Staying creative and inspired is an essential part of my job. If I lose my mojo, I can’t deliver the best possible creative work to my clients. Therefore, it’s important that I build goofing off into my schedule — time to read articles, watch videos, or take a walk while listening to a podcast.

These meandering activities aren’t necessarily tasks I can check off a list, but they’re essential to keeping me from burnout, getting into a rut, or running out of ideas. So as you build your Best Week Ever, be sure to include time for rest, re-creation, and exploration!

Be flexible.

If all of this sounds a little too constrained for you, don’t lose heart! I’m here for you! I feel your spontaneousness twitching, and I have great news for you!

By creating your Best Week Ever, all you’ve done is reserved and prioritized chunks of your time to make the day work for you instead of being taken over by the day.

For instance, if the only time a call can be scheduled is during your Maker time, no problem! Your Maker time doesn’t have to disappear, you just move it! It’s like a virtual Jenga game, where you pull a block of time out from the bottom of the pile and move it to the top, and everything stays in balance.

(…until it crashes. Here’s where the Jenga metaphor “falls” short.)

(Did you see what I did there?)

So if you’re constantly frustrated by interruptions, or you freeze at the reality of a wide open schedule, try creating your own Best Week Ever to make the day work for you.

What’s your biggest scheduling challenge? Let us know in the comments!

— footnote—
Maker’s Schedule, Manager’s Schedule. Paul Graham, 2009.
How to Better Control Your Time by Designing Your Ideal Week. Michael Hyatt, 2011.

Tools of the Trade: Communication & Organization for Remote Teams

What Now? Exactly! is based in Seattle, but our small team is actually located in Portland, Seattle, and now, Austin, Texas.

I live and work in Austin from my apartment and coffee shops. I have never met my teammates in “real life” (whatever that means!). When people ask me what I do, I get a kick out of saying that I work for a company based in Seattle.

In my career, I’ve had the privilege of being part of multiple remote teams, and I’ve learned a few tips and tricks along the way. While the benefits of working remotely are often cited (Working in your pajamas! Location independence! Hanging out with your cats all day!), there are some distinct disadvantages that come with a lack of face-to-face time with your team.

For successfully managing a remote team, communication and organization are key to ensuring that goals are met, team members are satisfied, and that everyone is on the same page.

Here’s a little peek inside our team’s toolkit here at What Now? Exactly!


Gmail – Email Platform

To me, Gmail is the only e-mail platform. With archiving, tags, and customizability, Gmail allows you to set up your inbox in a way that works for you. Why use anything else?

I have to say, we don’t actually e-mail much for our internal communications, and I prefer it that way! But, of course, there are certain things you need an email address for.

Slack – Instant Messaging for Team Collaboration

In lieu of long email threads, we use Slack. We have channels for the different departments of the company, like #content-marketing or #production, but also fun channels like #awesomesauce for sharing fun video content or #watercooler for anything else (but especially Game of Thrones discussions).

Slack works perfectly for checking in on the status of a project or task, or asking a question that needs a fairly quick answer.

I also have set up a few Slack integrations with our other tools — for example, any time that one of my tasks in Asana is updated, I get a Slack notification. This cuts down on the number of emails I get in my inbox and keeps me up to date.

Asana – Project Management

Asana is a wonderful tool for keeping everyone in the loop. The beauty of Asana is the adaptability. If a task is getting too cluttered, make it into its own project. Need to call in someone from outside your team? Tag them to get their attention on the task they are needed on without necessarily looping them into the entire project. We also take notes from meetings directly into the pertinent task in Asana to cut down on communication gaps.

Google Hangouts – Face to Face Contact

One of the trickiest parts of working remotely is feeling connected to your team. Google Hangouts are perfect for a weekly or daily check-in call with your team while getting some quality facetime in. I recommend at the minimum, a regular standing call with your team members — and it’s helpful to be open to firing up a Hangout anytime details need to be hashed out.


Sunrise Calendar – All Your Calendars in One Place

If you have multiple jobs or calendars to keep track of, Sunrise is a must. I use it to keep my personal calendars connected to my work calendars. Like many of the other tools in this list, Sunrise integrates with other tools, so you can add calendars from Facebook, Asana, and multiple Gmail accounts into one view.

We use our calendars to keep track of when everyone is available, so that way, work time is work time and doesn’t leak into personal life too much.

As a bonus, Sunrise is the only tool I’ve found that integrates with Microsoft Outlook calendars.

Buffer – Social Media Scheduling

Buffer is also a remote team, and I feel like their workflow shows in their tool. Buffer makes it easy to schedule and move around social media posts, and allows for multiple users to view who did what.

Google Drive & Dropbox – File Collaboration

You have probably used these tools before, but they’re worth mentioning because they are so useful. Google Drive works best for editing and providing feedback on documents like scripts or blog post drafts, while Dropbox is used for our video and image assets that need a place to live long-term. Having a distinct system for which type of file goes where helps keep our documents organized and easy to find.

With a focus on clear communication and organization, any remote team can thrive. These focuses can help your remote team stay connected, meet goals, and be satisfied with work.

What tools do you use to keep in touch with your team? Let us know in the comments!